Questions? Answers.
Everything you need to know about ploq.
How does the free plan work?
Our free plan allows you to manage up to 3 properties and 5 tenants completely free forever, with no credit card required. It includes core features like lease management, document storage, and basic statistics.
Can I import my existing data from spreadsheets?
Yes! ploq includes a powerful import tool tailored for Excel and CSV files. You can upload your properties, tenants, and lease information in a single click without manually typing everything.
Do tenants pay for their accounts?
No, tenant access is free on every plan. Invited tenants get their own portal to see their lease and what's due, and to report repairs.
How does automatic maintenance dispatch work?
When a tenant reports an issue, ploq matches it to a vetted local professional by trade and area, or sends it to your own contractor. You're notified straight away and approve quotes and invoices yourself.
What payment methods do you support?
Today ploq tracks rent and utility payments: you record what's been paid (cash or bank transfer) and every balance updates automatically. Online payment by card and SEPA is on the way.
Can I upgrade or downgrade anytime?
Everyone starts on the Free plan. Paid plans open soon — once they do, you can upgrade, downgrade or switch between monthly and annual billing at any time.
Is my data secure?
We use bank-level 256-bit encryption for all data transmission and storage. All data is backed up daily and stored securely within top-tier European cloud infrastructure, fully compliant with GDPR.
What support is available?
During the pilot, everyone gets direct help from the team behind ploq — write to us from the Contact page and a real person replies.
Still have questions? Chat with our team