Question 1

How does the free plan work?

Accepted Answer

Our free plan allows you to manage up to 3 properties and 5 tenants completely free forever, with no credit card required. It includes core features like lease management, document storage, and basic statistics.

Question 2

Can I import my existing data from spreadsheets?

Accepted Answer

Yes! ploq.io includes a powerful import tool tailored for Excel and CSV files. You can upload your properties, tenants, and lease information in a single click without manually typing everything.

Question 3

Do tenants pay for their accounts?

Accepted Answer

No, tenant access is completely free on all plans. When you invite a tenant, they get a dedicated portal to view their lease, submit maintenance requests, and pay rent securely.

Question 4

How does automatic maintenance dispatch work?

Accepted Answer

When a tenant reports an issue, ploq.io can automatically verify it and dispatch a trusted contractor via integrated platforms like Fixflo or HouseCall Pro. You're notified immediately and maintain final approval over quotes and invoices.

Question 5

What payment methods do you support?

Accepted Answer

On our Pro and Enterprise plans, tenants can pay rent online using major credit/debit cards, Apple Pay, Google Pay, or direct bank transfers (SEPA/ACH). ploq.io auto-reconciles these payments instantly.

Question 6

Can I upgrade or downgrade anytime?

Accepted Answer

Absolutely. You can switch between Monthly and Annual billing, or upgrade/downgrade your tier at any time from your billing settings. We automatically prorate the charges.

Question 7

Is my data secure?

Accepted Answer

We use bank-level 256-bit encryption for all data transmission and storage. All data is backed up daily and stored securely within top-tier European cloud infrastructure, fully compliant with GDPR.

Question 8

What support is available?

Accepted Answer

Free users have access to our comprehensive community forum and help center. Pro users receive priority email support, while Enterprise users get a dedicated account manager and phone support.

Questions? Answers.